The Mentoring Team

Our team provides dedicated technical and mentoring relationship support to ensure that mentees and mentors are able to make the most of the programme. We’re always just an email, text or call away, and will quickly offer assistance and resources.

Technical FAQ

These sections walk you through some common technical questions. By following the steps below, you should be able to quickly resolve any issues. If you have any questions after you work through them, please contact us.

I am having trouble accessing the application form

If you’re having trouble accessing the application form, try these simple steps and they should solve it for you.

First, clear your browsing data before going to the application. Click here for more information on how to do this.

Then, log out of any open email accounts and close all open windows.

If that doesn’t work, open a “private” or “incognito” browser (click here for more information on how to do that). In the new browser, copy and paste the relevant link to the application (see below).

For Mentees:

For Mentors:

I am having trouble submitting my application form

If you’ve filled out your application form, but are experiencing problems when you try to submit, don’t worry as our system will remember your answers.

The first step is to log out and log back in to the application.

Once you’ve logged in, go through each page and make sure that you have answered every question.

Once you answer the questions, you should then be able to submit the application form.

I can’t access the training

If you applied and were invited to participate in our online training, then you should be able to access the training platform through the link in your email. Log in with the address you used to register for the programme. Please try these steps if you are unable to access the training:

Make sure you’re using the email address you used to apply for the Mentoring Programme.

Make sure you clear your cookies/browsing history. Click here for more information on how to do this.

Open a “private” or “incognito” browser and paste the training link in to it. Click here for more information on how to do this.

I can’t log in to the platform

A link to the platform will be sent to you once you are approved for the programme. You should be able to log in to the platform with the primary email address you used to register for the programme. Below are some quick steps that will usually fix any log-in glitches you might be facing:

Do this first. It could be that your web browser has stored old information for our site. Try clearing your history or cache to remove any old information. Here are instructions. This will usually do the trick and you should be able to go to and log in after that.

If that doesn’t work, it could be that if you’re using a Google ID to access your account, Google’s sign-in feature is recognising a different account than the one we have on file for you. It will sometimes do this without you even noticing. Try opening a new “incognito” or “private” window in your web browser (here are instructions). Then go to and log in with your registered account.

If you try to log in and get the “access denied” screen, it will show you the email address you just tried to log in with. Triple check that the email address listed on that screen matches the one we have on file for you. If not, your system is trying to log in with a different email account. Try logging out of that account fully, clear your cache (find out how to do that here) and then go back to If you don’t know what email address we have on file for you, contact us.

If you’re still having trouble after the steps above, please let us know if your email account is linked to any other email accounts. You can do that by following this link and finding out what it says under “primary email address”.

I am receiving lots of forum emails. How can I filter the messages?

The great thing about the forum is that you can make sure you only receive messages that are of interest to you. You can edit your settings and select the types of emails you want to receive by following these steps:

  1. Log in to the Mentoring Platform at
  2. Go to “My Profile”
  3. Then go to “Edit Profile”
  4. Scroll down to the bottom of the page, where you’ll find “Forum email subscriptions”
  5. Choose which topics or categories you’d like to receive messages about
  6. Then click on “Submit”
I would like to change the email address I have registered with the programme

It is very easy to change the email address you are registered with:

  1. Go to and use your current login
  2. Once logged in, go to the ‘Account’ section at the top of the page
  3. Enter the email address you would like to use by clicking on ‘update email’.

If you’re having problems changing your email address, contact us and we’ll be able to help you.

I missed a webinar. How can I access the recording?

We record our webinars. If you’re a member of the programme, you just need to log in to the resource library and go to the “Webinars” category. You will find a list of all our webinars to date along with the recording and the presentation from the session.  Please note that these webinars are for your personal use only and should not be circulated externally unless you’re the presenter. In the library you’ll also find resources on a variety of business and mentoring topics.

Relationship and programme FAQ

During your time in the programme, our team will provide tools, tips, resources and support that you can use to build a successful mentoring relationship. The sections below cover some common questions about the programme and mentoring relationships. If you are a mentee or mentor in the programme, please contact our team at any time if you need assistance.

How long does a mentoring relationship last?

The programme lasts for 12 months, starting in either November or May. We ask mentees and mentors to commit for a full 12 months. Once you finish your first year in the programme, you will have the option to continue on for another year if you’d like.

How much time does it take?

You will want to set aside at least two hours each month to meet with your mentee or mentor during your year in the programme. This is the minimum time commitment that we ask both our mentors and mentees to make. However, the mentoring meetings are meant to be flexible and work for you! Therefore, you can break down the two hours per month in 30 minute slots every week, one 2 hour meeting every month or a mixture of meetings, emails and chats. Your meeting times should be convenient for both the mentee and mentor. In addition, you will want to budget time to participate in webinars, forum discussions, etc.

How do I start my mentoring relationship?
  1. Keep an eye out for an email from us with the name of your match and their contact information. We’ll also provide tips on getting started and invite you to a kick-off webinar.
  2. Send your mentor or mentee an email within a few days. Tell them a bit about yourself, your business, your country and your background. Suggest 2-3 times for your first meeting and ask them how they’d like to meet (via Skype, Google Hangouts, etc).
  3. Schedule 1 hour for your first online meeting. Confirm the date/time with your mentor or mentee a few days in advance.
  4. Check out your mentoring partner’s profile on the platform.
  5. In advance of your first meeting, please review the First Meeting Agenda, which you can use to guide your first sessions. You can also review the modules in the training on starting your mentoring relationship and setting goals together.
  6. In your first few meetings, spend some time getting to know each other. Talk about where you’re from, what you enjoy and your work. Chat about when and how you’d like to meet over the coming year and set up a schedule for your meetings. Start talking about your goals for the programme and thinking through an action plan for your year together.
  7. In order to get the maximum benefit from this programme, we advise that you schedule at least one hour every two weeks to speak.
What should I do if I haven’t heard from my mentoring partner in a while?

Our mentors and mentees are based all over the world, with different internet connections and computer accessibility. We ask that our mentees and mentors check their emails at least once every week.

If you haven’t heard from your mentoring partner for a couple of weeks, don’t worry because we’re here to help. It is always worth re-sending your email in case it has gone astray or landed in a spam filter.

Please contact our team and we will reconnect you and your partner and help you get on track.

What is the best way to speak with my mentee or mentor?

In your first meetings, chat with your mentoring partner about when and how it would work best to meet. We recommend connecting via online video chat so that you can meet “face-to-face” and make a personal connection.

You can use Google Hangouts, Skype, Google chat or other online tools for your meetings. Keep in touch in between meetings via email, chat or whatever medium both you and your mentoring partner are comfortable with. You can also review our trainings to brush up on using Google tools for your meetings.

Some of our mentoring pairs end up meeting in person. If you do, make sure you send us lots of photos and share your story on the forum!

What is a Check-in form?

Mentees are required to complete short Check-in questionnaires at 1, 4.5 and 8 months after being matched. You’ll receive an email from us that invites you to complete Check-in questionnaire. Follow the link in the email, sign in with your email address and then spend just 5-7 minutes completing the form.

It’s quick and easy, and helps to ensure that we’re offering the support you need!

This is also a great opportunity to check in with your mentor to see how things are going, see if you’re making progress towards your goals and chat about your action plan. We invite you to share your responses with your mentor and discuss the questionnaires together.

We invite both mentees and mentors to complete a Final Feedback questionnaire at the end of their year in the programme.

Is there a charge for the programme?

No, the programme is offered to mentees and mentors at no cost. We only ask that you give your time, passion and commitment to your mentoring relationship, and that you report back to us through feedback forms. In exchange for participating free of charge, mentees are asked to complete feedback questionnaires four times during the programme.

Will I receive a certificate or other perks?

Absolutely. In addition to the benefits of a mentoring relationship, participants who successfully complete the programme receive a certificate from Mrs Blair, access to trainings and our online community, a title and more.

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